Your Voice Shapes Our Care
Life Care is committed to continuous improvement. We strive to provide the highest quality Home Care and Allied Health services, fostering meaningful connections and supporting independence for older adults in South Australia. Your feedback is invaluable in helping us achieve this. We welcome your input, whether it's a compliment for our team, a suggestion for enhancing our services, or a concern you'd like us to address.
Why Share Your Feedback?
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Enhance Our Support: Your insights directly contribute to improving our Home Care services, Allied Health support, Spiritual Care, Nursing, and overall client experience. By telling us what works and what could be better, you help us tailor our services to meet the evolving needs of older South Australians.
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Celebrate Our Team: We’re always grateful to hear about positive experiences with our care team. Your compliments acknowledge their dedication and commitment to providing compassionate care.
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Resolve Concerns Effectively: If you have a concern or complaint, we’re here to listen and respond. We aim to address any issues promptly, fairly, and with respect, ensuring your peace of mind.
Other Ways to Connect
We understand that everyone has different preferences. You can also connect with us to provide feedback through these channels
Call us: 1300 555 220
Email us: contact@lifecare.org.au
Write to us: 128 Greenhill Road, Unley SA 5061
Our Commitment to Complaints Resolution:
Life Care is committed to ensuring a positive experience for all our clients. If you have a formal complaint:
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Direct Resolution: Please contact us directly using the methods above. This allows us to understand your concerns and work towards a resolution efficiently.
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External Escalation: You can also raise your concerns with the Aged Care Quality and Safety Commission. They provide an independent avenue for complaints resolution related to aged care services. Visit their website for more information: https://www.agedcarequality.gov.au/making-complaint/lodge-complaint
Privacy Assurance:
Life Care respects your privacy. All personal information shared with us will be handled confidentially and in accordance with our Privacy Policy.