Frequently Asked Questions

You should ask for help when the little things seem much harder to do, or when you no longer feel confident doing the things you used to do. Pick up the phone and speak to one of our Enquiry Team, they will talk you through the next steps.

Life Care at Home can provide a large variety of services that can be paid for by the customer direct or are funded through the Australian Government. These are: The Home and Community Care Program* (HACC) – this service is designed for those people who just need a little assistance in their home and generally includes domestic assistance, assistance with shopping, and access to social support activities. If you need this level of assistance you can phone our Enquiry Team and they will ask an Advisor to contact you to discuss what assistance you need and help you navigate what options are available for you. Home Care Packages (Consumer Directed Care) – there are four levels of packages depending on your level of need and how best you can be supported. The range of services that might be provided may include:

• Personal care – such as assistance with showering and dressing, mobility and meal preparation
• Support services – such as help with cleaning, washing and ironing, assistance with shopping, transport to visit your doctor, specialist appointments or social activities, gardening, basic maintenance or home modifications related to your individual needs
• Wellness and re-enablement services – such as nursing, physiotherapy and occupational therapy. A Life Care at Home dedicated Advisor will discuss with you what your needs are and what services could be provided within the agreed package level to assist you to stay in your own home. As the packages are funded by the Government, an assessment has to be undertaken by the Aged Care Assessment Team (ACAT). The ACAT assessor determines what level of care you require. Anyone can apply for an assessment and there is no charge. A member of the ACAT team will visit you and discuss your needs, including health, mobility and social needs. Our Enquiry Team will provide you with the appropriate contact number if you need it.

If you are paying for the services yourself, please contact our Enquiry Team and they will give you the cost of the services you require, or when discussing your needs with an Advisor they will be able to give you this information.

HACC Program – If you are receiving a Government funded service then you will be asked to contribute to this and this will be reviewed periodically during the year.

Home Care Packages – The Government pays its portion direct to Life Care at Home and you will receive a statement from Life Care at Home clearly outlining what the Government has paid, what your contribution is and what services you are receiving.