We welcome feedback from our customers or their family and friends. When feedback is provided by someone other than a customer (e.g. a customer's family member), it can be given on behalf of the customer or related to someone's observation as a visitor or partner in care. Providing feedback could be as easy as speaking with a member of our team - if it's about something we can fix immediately, we'll jump right on it - or you might prefer a more formal approach. Either way, we're here to ensure the experience of providing feedback is straightforward for everyone involved. If you'd like to read our Complaints Policy, click here.